All Episodes
Displaying episodes 1 - 21 of 21 in total
The SMS Conversation Everyone Needs to Hear in 2023
Aaron Orendorff is an eCommerce content legend, previous Editor in Chief of Shopify Plus, VP of Marketing at Common Thread Collective, and current Head of Marketing at...
The Rainmaker's Playbook: How Mid-Day Squares Became a CPG Game Changer
Jake Karls is the co-founder of Mid-Day Squares, a functional and better-for-you chocolate snacks CPG company. As you’ll learn, this “Resident Rainmaker” is full of in...
Cracking CPG Retention — Will Nitze, Founder/CEO (IQBAR)
Will Nitze is the Founder/CEO of the CPG brand IQBAR. Catch a deep dive into the secrets of customer retention in the CPG category. Will shares his insights on how to ...
Shopify SMS Retention Playbook: Keeping Customers Coming Back with Postscript CEO Adam Turner
What’s the right way to think about customer retention on SMS? Adam Turner, CEO of the leading Shopify SMS platform, Postscript, shares the playbook that 1000s of Shop...
7 CX and Retention Marketing Takeaways You Can't Afford to Miss for Shopify eCommerce Merchants! - TYCA Season 1 Recap Part 2
Episode 17 - Blake Imperl @blakeimperl recaps his final 7 takeaways from season 1 on how leading Shopify merchants are getting their customers to come back and buy aga...
8 Ecomm Experts Share 8 Essential Lessons in Retention and CX for Shopify Merchants - TYCA Season 1 Recap Part 1
Episode 16 - Blake Imperl @blakeimperl recaps his top 8 takeaways from season 1 on how leading Shopify merchants are getting their customers to come back and buy again...
Eric Bandholz: The Journey of Building Beardbrand into a Multi-Million Dollar E-Commerce Business with YouTube & Community - A Visionary Beardpreneur Tale
Eric Bandholz is the founder of Beardbrand, a bootstrapped men's grooming company that has leveraged YouTube and community to grow into a thriving business. In this ep...
Unleash Your Ecommerce Sales with the Power of Performance PR: The Ultimate Solution to iOS 14 Ad Decline
Are you struggling to improve your paid acquisition performance? Then you NEED to listen to this. Jonathan Snow, COO at the Snow Agency, lays out his entire performa...
How Pura Vida Built & Maintains a High Performing CX Team | DTC eCommerce CX Best Practices with Dan Brady
I can’t believe Dan gave these CX insights for free! Learn how Dan Brady a CX Leader at Pura Vida has created and maintained an exceptionally motivated/ high-performin...
Turning eCommerce Returns into Returning Customers
Customer returns CAN turn into returning customers. If you want to minimize the impact returns have on your Shopify store, this one is for you. Zoe Kahn, Sr. Associate...
A lesson in driving repeat purchases with higher ticket items & getting a DTC brand acquired
Selling higher ticket items and struggling to get repeat sales? What’s it like to have your DTC brand acquired and how do you prepare for that? How do you compete in a...
How to Increase Repeat Purchase Frequency in DTC eCommerce
When is the right time to ask a customer to purchase again? What automations matter to retaining customers and what should we do if a customer doesn’t reorder when you...
Immediately Improve Your Retention Marketing & CX / How Jones Road Beauty Creates Loyal Customers / Eli Weiss & Joanne Coffey
If you work for or own a DTC brand - you NEED to listen to this. Eli Weiss and Joanne Coffey (Jones Road Beauty) give us a masterclass on what the convergence of CX an...
Turning First Time eCommerce Customers into Customers for Life
How do we turn one-time shoppers into customers for life? Ash Melwani, CMO at Obvi, shares how he’s gone from 0-$30 million as a bootstrapped company. Learn how Obvi h...
Conversational Commerce Best Practices for DTC eCommerce
Are you struggling with how to use conversational commerce to drive customer retention? Is it all hype being sold by SMS platforms or is there something more to it? S...
The “Big 3” Conversion Rate Optimization (CRO) Framework for DTC eCommerce and Customer Retention
Does conversion rate optimization (CRO) impact the likelihood of customers coming back and buying again? Will Laurenson, a Conversion Rate Optimization Consultant shar...
Ari Murray’s Seasonal Drop Strategy for eCommerce Brands
Ari Murray, VP of Growth at Sharma Brands lays out the perfect seasonal drop strategy for DTC eCommerce merchants. In this episode, we break down the entire framework ...
eCommerce Content Strategies That Keep Customers Buying with Ben Zettler
Ben Zettler, is a leading digital marketing and eCommerce consultant and founder of Ben Zettler Digital. In this episode, we break down how to craft a content strategy...
Capturing High-Quality Reviews & UGC in DTC eCommerce
Listen to this Reviews and UGC masterclass with Stuart Arsenault, CEO at Junip, a leading reviews/UGC platform for Shopify merchants. Stuart spills the tea on how lead...
Customer Experience Strategies that Drive Repeat Purchases
Listen to this customer experience (CX) masterclass from Jess Cervellon, Head of CX at Feastables. Learn how this CPG brand (founded by Mr. Beast) is scaling customer ...
How to Improve eCommerce Retention with Transactional Updates
Learn how Aura Bora has turned their transactional channel into a customer experience & retention hub, what their entire setup looks like, how they turn shipping delay...
